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There’s no secret about it, all of us here at on3 are overly committed to our clients. We take pride that when anyone contacts us we respond promptly and typically within the same day or the very next day. When calling during business hours, there will always be someone available to help out in answering any questions. We continually promote any new added values regarding products and services that change within our company’s offerings.
We know our clients come back to us because of the way we conduct business through great pricing, quality apparel items and products, reliability, excellent customer service and firm business ethics. At on3, a client is more than just a client. We get to know them for who they are and some have become like family over the years. We make sure that we stay in touch with them on a regular basis throughout the year whether through emails or phone calls. We reach out to them not always about business…it might be to wish someone a happy birthday or anniversary…or how’s the family or grandkids doing. Perhaps sending a card because someone’s sick or having a baby or maybe getting married. This makes our relationship a more personable one. We like it this way and know that it doesn’t always work for everyone but when it does, it’s really wonderful. We also let them know that we truly appreciate their business. Our strength and success as a business comes from these long term relationships/partnerships. We also know that our clients are a great source of referrals and because of it have gained many new clients.
We also believe we’re successful with our clients because of the way we listen to them and their needs. We understand them and provide them with solutions and/or products that really work for them. Offering a creative and unique item or concept is a winning solution every time and makes us stand out from the others. Listening to our clients and giving them what they want makes them feel comfortable and relaxed in doing business with us because they know we’ll take good care of them.
We can go on and on about what we do that sets us apart from other companies but all in all we can tell you that we’ll never take your business for granted. We’ll value and appreciate you, every opportunity, quote and order that we are given. What will set us apart is who we are as a team and what we’ll provide you and your company along the way. We’ll be committed to you and will make your experience in doing business with us a long and successful one.
Don’t wait, give us a call today.
What our clients are saying:
"I have had the pleasure of working with Marcy LaFond and on3 on a variety of projects over the last 8 years. Marcy and her team are top notch individuals and are excellent partners to be aligned with.
on3 continually goes above and beyond to not just satisfy the customer but to wow them. If I ever find myself with a difficult project, whether it is something I need printed on short notice or a promotional item, I always go to Marcy because I know she will get it done right and make us look good in the process.
I highly recommend Marcy LaFond and the excellent on3 team and will continue to use them in the future."